Question 1

When will my preorder ship?

Accepted Answer

Preorders ship as soon as our first manufacturing run is complete — estimated late this season. You'll get a tracking email the moment yours leaves the warehouse.

Question 2

Why is it $39.95 instead of $49.95?

Accepted Answer

$39.95 is the founding-family preorder price. After our first run ships, the CruZ Pillow returns to the $49.95 retail price.

Question 3

How is this different from other pillows?

Accepted Answer

It isn't a neck brace. The CruZ Pillow secures gently under the arm like a hug, supporting your head naturally and freeing your neck to breathe and move. No medical look. No restriction.

Question 4

What's it made of?

Accepted Answer

A memory foam core for adaptive support, wrapped in plush velour for a soft, almost cashmere feel. The cover unzips (hidden zipper) and is machine washable.

Question 5

What colors can I preorder?

Accepted Answer

Pacific Tide (dusty coastal blue) and Granite Hills (weathered gray) ship first. If you sign up for emails we will give you a discount on future cover color Alpine Forest, Sunset Cliffs, Sandstone Cream, Driftwood, and Ocean Mist follow — plus Hawaiian leaf patterns to come.

Question 6

Where do you ship?

Accepted Answer

U.S. shipping on all preorders. International shipping rolls out with the second run.

Question 7

What's the return policy?

Accepted Answer

30-night travel trial. If it doesn't change how you arrive, send it back for a full refund.

Question 8

Will there be other CruZ products?

Accepted Answer

Yes — the pillow is just chapter one. Hats, water bottles, travel blankets, luggage, and adventure accessories are in the works. Join the family to see them first.

The honest details.